Creating a more agile intranet system for the busy healthcare professional.
The Task: Create a more efficient information intranet for healthcare professionals while driving digital tranformation initatives aimed at patients
The Client: Lifelogic (Graduate Project)
My Role: Product Designer and Researcher
Skills involved: user research, usability testing, affinity diagram, customer journey mapping, interaction design, prototyping, wireframing, branding
Tools: Figma, Miro
Timeline: 2 Months
Medical professionals require a reliable intranet system to handle daily tasks and problems in healthcare settings. However, many current systems lack essential tools, are outdated, and difficult to use. Additionally, IoT devices are becoming increasingly important for minimizing physical contact in patient care.
To validate the problem space, we conducted extensive secondary research to understand the major issues affecting the medical industry during the peak of COVID-19. We also conducted qualitative interviews with 18+ medical professionals, including nurses, doctors, and unit clerks, to gain insight into the challenges they were facing.
Creating a Patient Centred Health Portal
A modern digital infrastructure will benefit healthcare professionals and provide patients with easy appointment booking and viewing, virtual consultations, dynamic tracking of lab results, and simplified processing of health plan coverage and approvals.